Refund Policy

1. Free plan

Zeitspur's Free plan doesn't require payment, so there's nothing to refund. You can upgrade to a paid plan at any time from Billing.

2. Your 14-day right of withdrawal

If you're a consumer in the European Union or European Economic Area, you have a statutory right to withdraw from a new paid subscription within 14 days of subscribing, without giving a reason, in accordance with EU consumer protection law.

To exercise this right, email support@zeitspur.app within 14 days of your purchase with your account email and the plan you subscribed to. We'll cancel your subscription and refund the amount paid to your original payment method, normally within 14 days of receiving your request.

If you actively use paid features during the withdrawal period, we may deduct a proportionate amount reflecting the service already provided, to the extent permitted by law.

3. Cancelling your subscription

You can cancel a subscription at any time from Billing → Manage subscription. Cancelling stops future renewals, but you keep access to your paid plan's features until the end of the billing period you already paid for. Outside of the 14-day withdrawal period described above, we don't provide prorated refunds for the unused portion of a billing period.

4. Refunds after the withdrawal period

After the 14-day window, refunds aren't guaranteed but we handle requests on a case-by-case basis — for example if you were charged in error, experienced a billing issue caused by us, or have another good-faith reason. Contact support@zeitspur.app and we'll get back to you.

5. Billing errors and duplicate charges

If you were charged in error — for example a duplicate charge or a charge after you cancelled — let us know at support@zeitspur.app and we'll investigate and refund any incorrect charge in full.

6. How refunds are processed

All payments are processed by our payment provider, Polar.sh. Approved refunds are issued to the original payment method through Polar.sh. Depending on your bank or card issuer, it can take a few additional business days for a refund to appear on your statement after it's issued.

7. Contact

Questions about a charge or a refund request? Reach us at support@zeitspur.app or see our Contact page.